RPA for Retail and Ecommerce Businesses

How RPA Helps Retail and Ecommerce Businesses

The retail industry does not need any introduction. E-commerce is a part of the retail industry that does not need one either.  It’s one of the most lucrative and prominent industries in existence.  When it comes to processes and workflow of both industries, things are changing. Technology is giving both industries thrusters to move forward.  RPA is one of them. 

50%f of all eCommerce businesses employ automation technology to entice more customers. By the year 2025, automated technologies will manage 95 percent of the interactions that take place between consumers and businesses. The prominence of automation in the retail industry is expected to reach 33 billion USD by 2030. 

Because of the scarcity of qualified workers and the intensity of competition in the e-Commerce and retail industry, RPA has emerged as a necessary substitute. From vendor onboarding to customer service, RPA deployment in e-commerce SMBs will optimize and simplify everyday activities.

Regarding the retail industry, Inventory management, returns processing, supply chain management, invoice and contract management, and store planning management are just some of the retail processes that might benefit from robotic process automation (RPA). 

What is RPA (Robotic Process Automation)?

To perform routine, rule-based digital operations, businesses increasingly turn to robotic process automation (RPA), which employs software “robots.” 

Robots carry out a task that humans have defined.

The ultimate goal of robotic process automation (RPA) is to automate the most tedious and routine aspects of working with computers. 

What is RPA in e-commerce?

Online retailers may acquire software robots in the cloud for as little as few hours a day or a week to profit from RPA without spending money on software licenses or development tools. A perfect option for both small and big companies.

Utilizing RPA as a service, online retailers may acquire software robots in the cloud for as little, as the tiniest of work, for the littlest of time. The perfect option for both small and big companies. 

Benefits and Use Cases of RPA in the E-commerce and Retail Industry

Product category management

The chances of human error in category management are very obvious. However, a single blunder can have a domino effect and devastate the business. The most dangerous effect is when a customer needs help finding the right product in stock. 

When robotic process automation (RPA) and artificial intelligence (AI) are used together, products can be sorted by mapping criteria set during the deployment phase. When researching a product, images sent in by customers can be added to other sources of information.

Based on the product’s color, size, pattern, brand, and technological parameters, RPA may automatically give a much more precise category.

Payment Processing

With the aid of RPA, organizations can streamline their many payment mechanisms into a single, streamlined system that can be used across all channels. 

Robotic process automation (RPA) can handle returns, including sending a confirmation message, updating inventory, and processing customer payments. 

All the information is automatically put into the accounting system, so it’s unnecessary to enter it all by hand into the vast Excel spreadsheet. 

By automating the process of payment execution, approved payments can be set up and paid out on the date given. In addition to streamlining the payment process, accounts payable automation offers businesses a central hub from which they may choose any available payment method.

Sales Analytics

Sales data has a significant impact on retail decision-making, customer retention, new product launches, and promotional activities. 

By using modern data analytics tools to look at the data RPA gives you, you can learn more about the company’s processes and workflows, make model improvements, and zero in on specific ways to improve processes. 

You may learn more about the company’s processes and workflows, model improvements, and zero in on specific possibilities for process improvement by analyzing the data provided by RPA using modern data analytics tools.

ERP Management

In e-commerce and retail in general, automating processes has an immediate effect on how customers feel, which may lead to more sales. Since specific eCommerce systems are somewhat complicated, RPA integration is necessary. 

Robotic process automation (RPA) has been a very disruptive force in the industry, allowing more automation in product administration, customer contact, data collection, anomaly detection, consumer qualification, and consumer segmentation.

Customer Support Management

One of the main benefits of RPA customer service is that it makes administrative and back-office tasks easier.

Automated software collects information from many different sources, handles service requests, and keeps client records up to date. These cut wait times for service by a considerable amount. 

With RPA, the problem is solved, and eCommerce marketers can again focus on providing a 5-star experience to their consumers and driving up conversion rates. 

Customers may be updated about new items and specials by automated bots. Respond to basic questions and compile consumer comments for the sales force. When gathering customer issues, it sends them to the correct department and informs them of updates.

Customer care Chatbots nowadays can have genuine conversations with users and provide them with answers. It’s equipped to handle a large number of users simultaneously. 

With the help of AI chatbots, customer conversations can be analyzed, user habits can be studied, and the service given to each person can be customized.

Logistics management

First, RPA makes order entry and fulfillment easier by automating important order-processing tasks and keeping track of complex business rules. People typically see data entry as boring and repetitive. 

Data silos spanning locations, systems, and file types make integration complex and error-prone. This situation is impossible if data collection and processing is possible automatically using RPA. Shipments can be tracked automatically with the help of a unique ID and a tracking ID that is created during the scheduling process.

RPA makes it possible for cutting-edge robotics to improve warehouse efficiency and provide complete visibility throughout the supply chain. Also, RPA can contribute to completing all steps in the billing procedure.


RPA is the best option for getting the most out of an existing legacy system. Things to do, like,

  • Read displays while keeping the interface’s context in mind,
  • Data extraction and transfer between programs,
  • Compare the retrieved data from several sources to ensure its accuracy and reliability.

Given that the technology is based on the way people interpret screens, there is no need for organizations to create bespoke solutions for legacy system connections or to purchase third-party integration solutions. 

You also don’t need experience with software development or legacy systems because the most popular RPA systems let you design bots to do specific tasks by dragging and dropping.

Inventory Management

When retailers use RPA software, it helps them predict demand and supply and makes it easier for all internal departments and external suppliers to discuss inventory management.

To keep up with customer expectations, factories and wholesalers must keep close tabs on their inventories. 

In this scenario, RPA is applicable because software robots can keep tabs on stock, send out alerts when supplies become low, and automatically replenish items when they drop below a certain level. 

Also, RPA’s real-time reporting helps businesses set and change the right levels of inventory based on how demand changes. Providers may easily check stock levels and evaluate current requirements using RPA.

Supply Chain Management 

Automatic Procedure Automation is still in its early stages in supply chain operations. Still, companies are moving quickly to add automation to their supply chains to make them more efficient and lean.

It can automate the process of placing a purchase order, from start to finish. Along with this, it will automatically process the orders and keep track of the information needed before shipping or billing. 

RPA can help the whole support team by reducing the number of mistakes made when processing tickets and giving your representatives back their time. Data is the best thing about supply chain management, but it needs to be handled right. 

RPA can look at reports and data from all parts of the business to make analytics work better. This is done by giving information that helps get rid of any clerical roadblocks, like wrongly formatted data. 

RPA can do even more in the supply chain. Demand forecasting, inventory allocation, stock replenishment, assortment, financial plans, seeding, markdown calculations, etc.


Deployment of RPA might sound a bit scary, considering the change. But once fully functional, RPA can save the retail and eCommerce industries millions of dollars and a lot of time. The tasks above are the most common ones that can be useful to automate retail with RPA. 

But RPA can do many more things, right now and in the future. Robotics can help the retail industry get back on its feet after the outbreak. There is no better way to improve efficiency and cut costs than to automate processes.

Perfomatix | Product Engineering Services Company