Real-time Customer Interaction Analytics

ATOM is a customer engagement and conversion platform which helps e-commerce and other web based businesses to improve customer connect and to provide a personalized customer experience.

ATOM is a complete e-commerce website and a complete cloud based solution which provided a personalized customer experience.

The client wanted to leverage the development capabilities of Perfomatix to develop a real-time customer interaction analytics platform.

ATOM needed a complete (real time customer interaction) platform which could solve the following use cases:

• Complete cloud based solution
• Create customizable triggers
• Support proactive chat
• Support push notification
• Support targeted surveys
• Support targeted offers
• Use feedback forms
• Track customer demographics
• Capture actionable analytics
• Mobile apps to track users who are connected

A complete customer experience management was custom built for ATOM with the following components:

• Web application

• Front End – AngularJS, HTML, CSS, JQuery
• Back End – Java Spring
• Database – MongoDB
• Hosting – AWS