A chatbot is a conversational application that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person.
It helps in customer service, engagement, and support by replacing or augmenting human support agents with artificial intelligence (AI) and other automation technologies that can communicate with end-users via chat.
Chatbots are computer programs that replicate and analyze human dialogue (spoken or written), enabling humans to communicate with electronic devices as if they were conversing with a live agent.
How an AI Chatbot Works – Short Description
As shown in the image below, chatbot analyses the request from the user and then identify the intent of the user, what they need and then generate an appropriate reply and automatically replies to the user.
Chatbots are opening up new experiences for users and helping businesses reach their goals sooner with cost economies.
Do these chatbots outpacing mobile apps? You can know more about it here.
Best Tools for Chatbot Development
There are many tools that help in Chatbot development. Some of the best tools are:
- Google Dialogflow
- Microsoft Bot Framework
- Amazon Lex
1. Google Dialogflow
Google Dialogflow is a chatbot development tool that helps developers design, develop and integrate a user interface into a mobile app, web app, bot or device
It is one of the most popular tools that support Natural Language Processing in more than 20 languages.
Dialogflow supports nearly all famous messaging platforms including Facebook Messenger, Slack, Twitter and more.
If you are planning to develop an omnichannel chatbot for your company that quickly responds to text and audio inputs, you should consider Dialogflow.
2. Microsoft Bot Framework
It is one of the most popular chatbot development platforms that helps the mobile app development team to build an intelligent and smart chatbot that can provide an out-of-the-box user experience.
Microsoft Bot Framework is a comprehensive framework that has the ability to build amazing AI experiences for your brand.
With its Azure cognitive services, you can create a bot for your business that can speak, listen, and understand your users.
Microsoft Bot Framework is packed with open source SDK and useful tools that let your team of designers and developers build, test, and connect bots or sophisticated virtual assistants.
3. Amazon Lex
Amazon Lex is an amazing service for building omnichannel Q&A chatbots or conversational interfaces.
It is based on a complete natural language model that allows users to interact with voice, and text, enabling your brand to build applications that can offer highly engaging user experiences.
Amazon Lex is packed with deep learning technologies, helping developers build sophisticated, natural language and conversational bots.
With the help of Amazon Lex Chatbot Development Tools, we can build enterprise chatbots that help you automate tasks and improve the productivity of your organization.
Many established brands such as HubSpot, Zendesk, Salesforce use Amazon Lex to improve their sales processes, marketing performance, and customer service.
We can also use Amazon Lex to build a bot for your company by using AWS Lambda functions.
BotMan is a chatbot development framework that allows you to build a chatbot using PHP and integrate it into your business website and various messaging services, such as Amazon Alexa, Facebook Messenger, Slack, Telegram, WeChat, and more.
One of the best parts of using BotMan is that it is framework agnostic, allowing us to use the existing codebase, regardless of the framework type.
GhupShup is a messaging platform that allows developers to build bots that create highly interactive conversational experiences for a myriad of messaging channels using a single API.
The API is bundled with highly advanced features, allowing us to perform a lot of tasks.
Gupshup’s single API allows us to develop interactive conversational experiences across voice, SMS, and IP messaging.
Wit.ai is a chatbot development tool that allows businesses to create a natural language experience.
This platform allows you to create bots that enable users to interact with your products with voice and text.
Wit provides developers an open and extensible platform that allows developers to build apps, bots, and virtual assistants.
It allows your app development team to build, test and deploy natural language experiences.
Botsify is one of the famous chatbot development platforms that helps in building a chatbot for business by simply using its drag-and-drop UI.
With Botsify, we can publish the chatbot on your company website, popular messaging platforms, such as Facebook Messenger, WhatsApp, Slack, and much more.
Botsify helps us build a highly efficient chatbot that you can use for managing multiple tasks. It makes your chatbot conversational by supporting more than 190 languages.
Furthermore, Botsify gives you an option to switch from chatbot to human support at any point during the conversation.
Rasa helps to build a text or voice-based assistant for your business. Rasa is a machine learning framework, allowing developers to build great AI assistants.
Rasa is packed with amazing tools that are necessary for creating high-performing and smart AI assistants that can help solve customer problems.
Developers and enterprises widely use Rasa due to its cutting-edge natural language understanding, dialogue management, transparent architecture, and integrations.
To conclude we can say that Chatbot is an application that replaces humans in communication for customer service, engagement and support with customers and reduces human effort.
To develop Chatbot applications we have many tools available for us.
From those there are some of the best tools available for us. Those tools and its features are the things we discussed as part of this blog.
If you need help with chatbot development, then you can get in touch with our experts at Perfomatix.